Short answer: the manufacturer requires contacting customer support for return authorization — a specific, required process step, not an automatic refund upon request.
Why "requires contacting support" matters practically
Rather than an automated, instant refund process, this step means you need to proactively reach out and receive authorization before returning anything — a genuine procedural detail worth knowing in advance.
What isn't fully specified about this process
Specific conditions regarding opened bottles and return shipping costs should be verified directly before purchasing, since these details aren't fully spelled out on the sales materials — a disclosed gap in the published policy.
Why this connects to the broader "60-Day Guarantee" verification note
A stated refund window; confirm exact return conditions with support before ordering — this specific authorization requirement is one of several details this site flags as needing direct confirmation.
Confirm your return process before ordering
A specific, required step, disclosed directly.
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